(855) 341-3312
Sales Line Hours
Mon-Fri: 8 am - 7 pm PST
Sat-Sun: 9 am - 7 pm PST
Customer Service Line Hours
Mon-Fri: 8:30 am - 5 pm PST
Sat-Sun: Closed
Take advantage of our exclusive pricing and dedicated service. Here are some of our perks:
Our in-stock orders will take around 7-10 business days to reach a customer. Any custom order items, BBQ islands, or 'made to order' products will take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska, Hawaii, and Canada, as outlined below.
BBQGrills does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations (Contiguous 48 States), except for Alaska and Hawaii. Shipments to Alaska and Hawaii are not eligible for free shipping, and the customer is responsible for all, shipping costs, duties and tariffs on shipments to those states.
We use UPS for smaller items, and larger items go LTL freight. We reserve the right to choose which freight carrier ships your shipment. We do not, however, control the shipping companies (LTL Freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via LTL freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, BBQGrills can not be held responsible for damages that may occur during delivery.
Remote or hard-to-reach areas (example: rooftop condos, etc.) may incur additional shipping fees. This applies to items shipped free and regular priced shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customer's responsibility to inform us of any problems with this type of delivery at the time of purchase. BBQGrills is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge and is not necessarily available even if the customer is willing to pay more for it.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
All shipments to Alaska and Hawaii are sent via UPS 2-Day, and as such require an individual quote. When the order is placed via the phone, you will be notified of the extra shipping before you place your order. We do not ship items directly to Canada, however, we will ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to the final destination. Please call (855) 341-3312 for assistance.
Very few of our deliveries have external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:
IMPORTANT: You have 48 hours to call us at (855) 341-3312 to report any damage.
If your shipment arrives through a typical delivery service such as UPS, you have 48 hours to call us at (855) 341-3312 to report the damage.
If you authorize the freight company to leave freight without a signature, BBQGrills cannot be held liable for any damages or missing pieces. Leaving a note for the delivery driver is the same as signing for your products in good condition.
If your order ships via freight, please follow these steps:
Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.
If a pallet(s) or piece(s) is missing:PLEASE NOTE: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
If there is no visible external damage, please sign for your freight.
Please inspect your items for concealed damage after the driver has left.
IMPORTANT: You have 48 hours to call us at (855) 341-3312 to report any damage.
*Subject to approval of credit application. Rates range from 0% to 29.99% APR, resulting in, for example, 12 monthly payments of $87.91 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread® pay-over-time plans are loans made by Comenity Capital Bank.
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I purchased a great grill from them many months ago. I requested some additional help a long time after purchase and they gave me the same 5 stars customer service. That speaks volumes for the quality ...
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They are a wonderful family owned company that has great customer service. My salesperson, LeeAnn was extremely helpful in ordering the correct custom grill for my needs and all of the options I wante ...
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